Hi, I bought an item for my child which needed to be fitted by a member of staff to ensure it met standards for their hobby. We purchased it, took it home, realised it had been fitted incorrectly, called and said wasn’t correct, went back for a refund, refund was issued, except it wasn’t. They deducted the price again from my account instead of refunding it. So I’m £250 (each item was £125) down. The shop is over an hours drive away, I already had to return once for a refund because they hadn’t fitted the item properly. I have called again, I have both sets of receipts and asked for a refund to be processed. No apologies at all, just a woman grunting at the other end of the phone at me. She told me they would see what they can do if I go back in. It would mean a two hour round trip. Can it be issued without me being present? Their attitude has pissed me off more than anything. They say they can’t even look at refunding without me being there. Thank you.