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in respect of a "Hey Google" query?

3 replies

VeganFromSveden · 24/05/2024 10:01

Hi, I've tried (obviously not enough or correctly) to ascertain why I can't access all that I used to on "Hey Google".
I can ask for whichever radio stations, but I can't ask for any particular singer(s) or any particular song(s), without getting an automated response of the speaker stating that I'm no longer linked to the original account.
I've spoken to the person that was kind enough to give me the Google "nest" I think it's called, but even they can't figure out why it's happened, or how to reconnect me.
Is there a Google telephone "helpline" where I can receive guided assistance, or the person who paid for the service originally, to get my device to operate fully?
My search to find a telephone number has so far been fruitless...
Go easy on me, I'm not daft, but I'm not particularly tech savvy... tho really it shouldn't be made difficult to put right, surely?
TIA...... (here's hoping) ....

OP posts:
MaríaEvaDuartedePerón · 24/05/2024 10:26

Your google nest needs to have a music streaming site linked to it through the google home app. Mine is linked with my Spotify so it will play any song I ask it to.

VeganFromSveden · 24/05/2024 10:34

Thank you Maria... I've sent your response to the person who gave me the gift originally.
When it did play my requests, it said
(for eg)
"Sure, here's the Apple playlist for Erasure"

So I guess the gift giver, linked it to Apple...

OP posts:
MaríaEvaDuartedePerón · 24/05/2024 10:36

Yea it would have been linked to their Apple Music through their google account. If they no longer have the google account you will need to set one up

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