Ordered a couch almost a month ago from a local shop.
Couch came, fit half through the front door but said they couldn't get it in living room (straight run, living room doorway wider than front door!) And said they couldn't fit the other half through the front door and took it away again. I was told I wasn't entitled to a refund and I should choose another couch from them of the same value. I went to the shop with all my measurements and the man in the store said it should have easily fit. He called another branch (they have 5 scattered around the city) and told me to go up there to speak to the lady and see what couches they have. She took my measurements and again said it should have fit. She suggested waiting for the other delivery man to attempt to get it in as he was the best at getting them through doors.
I was booked in for 2 days time, waited in all day, rang numerous times to be told it was next on the van. Found at 4pm he wasn't even in. Rang back the next day and was told he had broken a rib but should be in in a few days (with a broken rib....). After ringing at the end of the week he was still off (obviously) so I decided to just go and choose another slightly smaller one. The original delivery man was in the store when I chose the new one and said he should be able to get that in.
He came, they got it in (to which he then hugged and kissed me with pride - totally out of order but as stunned as I was I was just over the moon it fit so let it go) however they forgot the feet and said they would come the next day.
Took a day off work, nobody came.
Next day I went to the shop myself and collected the feet and told them I'd do it myself as I was fed up being messed around. Turns out they couldn't find the screws but don't worry, someone will drop them off that night. Nobody did obviously. I called the next day, oh sorry didn't they come? Dont worry, someone will be out tomorrow after 4pm to fit them. No-one came. Turns out he came at 10am when I was in work and they didn't think to send him back at 4pm or call me to rearrange or even let me know until I went back into the shop 3 days later on the weekend to ask. I took one of the feet with me to see if they had the screws to do them myself. Turns out they'd gave me the wrong feet (and only 7 instead of 8) she kept that one and told me they'd collect the others from my house when he fitted the new ones today.
Rescheduled for today, he turns up...I pull all the sofa cushions off and he stares at me waiting for the feet he was supposed to bring. Apparently he was told I had them. Told me to call up and reschedule. Shops closed.
I'm ready to scream. I've been polite, I've been understanding, I've been patient. These people have had my money for a couch for almost a month and I still don't have a complete sofa. I love the sofa and don't want to return it but I want the FULL sofa!!
It is an independent business so aside from leaving a bad review and going down there screaming and shouting what can I do. They won't even refund the £50 left over difference from the first to second sofa as apparently its my fault it didn't fit even though they said it should have because I should have measured (I did). I paid with debit card if it makes a difference.
Does anyone know what my rights are here please?