In March I bid for a vintage magazine on eBay costing 99p plus postage. I think it was more like £3.99 in total.
My cousin had been ill and died during that time so checking ebay was not my priority. 2 days after the listing ended and whilst we were in the midst of funeral arrangements I did see a reminder in my emails so I replied to the seller. The listing ended on 14/03, they messaged 15/03 and I saw the message on the morning of 16/03:
Seller: hi still waiting on payment if you dont what it let me know or will cancel it
Me: Hi so sorry I've had a bereavement and it slipped my mind yes I do want it! I'll pay when I get home. Thanks for your patience😽
Seller: hi sorry to hear that but it being cancel now
I contacted the seller again to explain, and that I thought they would have been able to wait but got no reply. Then today I was giving some feedback and the transaction was in the feedback list so I gave negative feedback:
A close family member died the day the listing ended. I had a reminder and paid the day after with a full explanation but the seller sent me a very terse reply saying (quote) "hi sorry to hear that but it being cancel now" Really poor example of customer service, for an item listed at 99p.
The seller replied:
nice feed back , really cool of you knowing l waiting day for payment then as soon as it was cancel you send reply mmmmm
I have reported the seller to eBay.
All this for 99p for goodness sake! The item still hasn't been sold!!!