so I had new floors on both levels of the house done in October. I got 3 quotes and went with the one with the most reviews online. Only one bad out of 250 +. So they came mid Oct. We got all the furniture moved into one room on each level ready, not easy as you can imagine. Then 15 mins before the time they told me, I got an excuse about their van. I literally begged them to come and eventually they did. Worked until 3, not finished and said be back in morning. Next day came and still had two rooms upstairs to do. Said would be back on Wednesday but could they be paid. So I did stupidly. Wednesday they had Covid. Nothing since. I’ve contacted them but nothing. So they have been paid but two rooms had not been done and all the door bits needed filling as the skill wasn’t great and big gaps in the laminate etc, bits coming apart and joints not spaced correctly. Same boards next to each other so look weird. Where the level drops by the door instead of making sure the planks continue the line they don’t etc. so not a great job. Didn’t use the edging things that I asked him too for the guarentee. I have asked for money back but I think I’m blocked, I text, and emailed. How do I find out the address? Not online that I can find. Just a name of a company that only seems to be on the my builder website. My builder don’t want to know either. I have his van reg but I do t know if I can use that to find him. Anyone have an idea? I want to take him to court but I need an address.