And this is why humans are needed in customer service. AI chatbot criticises its own company in the form of a Haiku

[cakeorwine]

DPD error caused chatbot to swear at customer - BBC News

DPD have a chatbot. It was convinced to swear at a customer and then it created a Haiku to describe how bad it thought DPD was.

AI has a lot of potential. But this is just another example of when it can malfunction.

Doesn’t seem like a malfunction to me. Bloody brilliant 😆

(Appreciate DPD may see it differently…)

Come on - the user was specifically coaching the AI to do that. That is not a reason not to use AI - it is a reason not to be a media whore and reporters thinking that Twitter and Reddit threads make a worthy news story.

Excellent! Much better than the usual experience of ending up swearing at the useless bot.

the user was specifically coaching the AI to do that. That is not a reason not to use AI

It's a reason to find a different name for it, and to be very careful about what you use it for. The $1 Chevy in the BBC story is funny... though I somehow doubt the deal was honoured.

Like I said, AI has its uses.
But it can go wrong for a company.

We could use AI for customer service. But we like having humans at the other end.