I have spoken to the company once but unfortunately it hasn't got better. It's in domiciliary care, I have previously worked in it so I have an idea of what it's like, the reason I left the previous company was due to relocation.
I don't drive but I was told at interview that they had several decent walking routes in this company. However their rotas are absolutely shocking. They're the ones who accept non-drivers.
There are easily 3-4 miles between some calls, it would be ok if we were given the travel time but often we aren't.
I use a bicycle, but it's still 20 minutes from A to B. So they'll ask you to be at Barbara's house for 9am until 9:30. Then at John's house for 9:30am, except John lives 3.5 miles away.
I sometimes have calls which are within 5 mins of each other but I spend so much time getting between visits and this travel time is unpaid.
The double up calls can be a nightmare too. Many people are on time but I've had several carers who think nothing of turning up 20-30 minutes late, but they won't inform you in advance, they only tell me when I text them asking where they are. This then sets you back for your other visits, it makes you look bad for being late to other clients.
Or carers who want to rearrange the double up times based on their own convenience, I've started saying no if it doesn't suit me.
Then when I'm paired with a driver who's frustrated because I'm on my bike and slower than them, but I need the bike or I'd be stuck. Then I'm having to cycle at breakneck speed to not keep them waiting.
It's a shame because the work itself I enjoy, but logistically it's a nightmare. I want to say it's not the company's fault but their system has no logic. I get that making rotas is a tough job but they have calls in the same areas, they just choose to send you all over the place. I did speak to the company and they told me they'd see what changes they could make, but nothing sadly.
I'm still in my probation for another month. It's a shame and I'd miss the clients, but it's not enjoyable with how it's run.