Does anyone have an escalation point for Virgin Media? No joy from CEO email and every agent I speak to (probably around 30 now) has a different version of events.
When I downsized my life and moved in with relatives last Autumn I cancelled my Virgin Media subscription. Unfortunately they did not process the cancellation at the time and I didn't immediately notice my Direct Debit as I had a very difficult situation going on in my personal life and admin moved to the bottom of my priorities. I hold my hands up for stupidly trusting that a major company would do their job properly.
The sum is now around £2k and none of the agents can do anything because "it's such a huge amount" - yes, I know. They will be able to see that following my cancellation of service I moved out and as the place is empty with no electrical equipment none of the services have been used. One person says the complaint is raised and to sit tight, the next that no complaint is raised at all.
So please, please Mumsnet, does anyone know how I can get in contact with someone who can resolve this? I'm feeling so distressed by the money and also the constant stonewalling of my situation by Virgin Media. I get promised call backs that never come, calls that get cut off.... I'm at the end of my tether here.