Sorry I’m posting for traffic. I was locked out of my Netflix account yesterday. Contacted Netflix via messenger who confirmed my account had been compromised and advised to change email address and password. I did this and logged in. An hour later I was locked out again.
I contacted Netflix again who advised that as whoever has hacked my account has access to my login information I was not able to ‘pass’ security checks (as hackers obviously had this information) could not therefore verify I was the account holder. I was told Netflix could not close my account as couldn’t verify who I was and would continue to ‘monitor’ my account. I am meanwhile paying my monthly subscription and am locked out!
I can obviously cancel payment for my subscription via my bank but feel a bit pissed off that Netflix can’t / won’t close my existing account. All while some cheeky sods are in my account free of charge.
Has this happened to anyone here?