No electricity and company closed no emergency contact

[Disabledmumsrus]

I phoned the electric company yesterday to say that my meter was not working and I couldn't be sure if the top up was accept, it wasn't

The lady said it was because we'd had a power cut about a week ago, and the meter would need replacing, but assured me that it would not stop working and it's just gone to failsafe mode so can be sorted friday

Well I find out that there is no electricity at this hour and they don't open till 9 am and we have to be somewhere before that time

Accepted

I’m amazed there’s no 24h contact - what company?

Which company? Maybe someone can find an emergency contact.

The trouble with pay meters is the fact that customer service is closed late at night. If you have anyone vulnerable in the house, phone105 and explain the vulnerability (elderly, young children, cpap etc) and they’ll come and fit a new meter to get you back on.

Who's 105? I phoned council by law they can't touch meter so can't do anything to help

It's a company named after an 8 legged sea creature not sure allowed to name them

From Octopus Energy website...

• Call 105 to speak to your local electricity network operator. Tell them where you live and they will tell you if there is a problem in your area.
• They also can check whether there has been any planned local power cuts (to do repairs, for example), and they should let you know when you’ll be back on supply. You can call this number 24 hours a day, 7 days a week.

It's 150 in case they can help
but that will be the power network not octopus

Sorry x post it is 105

....

Its not an emergency and its not a 150 issue.

Inconvinient yes
This is why octopus are likely cheap (or were)
Smart meters... if you can, refuse refuse refuse!

105 said I'm in wrong part of country gave me a different number and it doesn't work but didn't say who it was

• trying to Google it now

Thank you for finding this will try that it only just showed for me on my screen 🙏

Number doesn't connect have tried the email

Is this any use?

https://octopus.energy/help-and-faqs/articles/prepayment-emergency-credit/#

I wish but I'm not out of credit the meter has died

Going to sleep as seems nothing is happening till tomorrow whoever I try

Hopefully I can change supplier to some company that actually has working emergency contact information tomorrow

It's not a Smart meter issue though is it? I think op means a pre-pay meter. Smart meters can be turned off/unplugged and it doesn't affect the supply at all.

Hopefully you'll be able to get it sorted in the morning op.

I think not having access to electricity and not knowing when you will get it is kinda an emergency especially if your hot water, etc relies on the electricity to run...

Have you managed to get help this morning OP?