I go to the same hairdressers about once every six weeks or so to have my hair cut and coloured. It’s relatively cheap compared to what others charge where I am and I know them all - I used to work as a ‘Saturday girl’ with two of them in a different salon around 20 years ago. One stylist left, opened her own salon and another joined soon after. I’ve been going to this salon since it opened around 16 years ago. They’re all lovely, bit gossipy, but lovely all the same.
However, they constantly run late. I’m not talking about 5 minutes, but at least 20. No matter which stylist I’m booked in with. Yesterday it was half an hour. I find it really frustrating. I understand lateness on the odd occasion - things happen after all, but this is every time. They never apologise either. I asked yesterday whether I was booked in at 12 or half past (knowing full well it was 12) and the stylist muttered a quick sorry but that’s the first time ever.
I like to stay loyal to small businesses like this, but I’m really getting sick of it. WIBU to change salons?