My Mum died late last year. It took forever to sort out the paperwork as she had bits of money everywhere, and now probate is dragging on.
My Mum’s house is empty; we have put some lights on timers. Her account with Ovo was, and still is, in credit to the tune of several hundreds of pounds. I’ve explained this, and have regularly sent meter readings, as they have sent estimated bills saying we owe them thousands.
We’re now getting letters saying they have passed our details on to a different company to “help us with our situation” and saying “we haven’t heard from you for a while, you need to send us a meter reading.” I’ve sent meter readings monthly, they get acknowledged by the bereavement team at OVO, but then I get these letters from Phillips and Cohen, who are a debt collection agency. The account is still in credit. I want them to fuck off and leave me alone until the estate is sorted - of course we will pay any bills once we owe any money. But right now, there is no debt.