AIBU to be annoyed with Body Shop?

[Goodwitch9]

Ordered three items online from Body Shop, one for me, other two as a gift for someone's birthday. Took seven days to arrive, when I unwrapped, one item (mine) had it's lid open and at least half had leaked out. Some of it got on one of the gifts and spoiled the label. Phoned customer services and asked how quickly they could send a replacement as friend's birthday imminent. They said three days which is too late.Then they wanted me to send photos which after a half hour technical challenge I just about managed to do. Now they want me to go to my local Body Shop to exchange the splodgy labelled item for a clean one. My nearest Body Shop is half an hour away! I thought buying online was supposed to be convenient. AIBU?

Rubbish service. Dig heels in for refund and don't shop there again

The Body Shop is a vile company. Openly mocked JK Rowling on the day her essay detailing her abuse by her violent ex came out.
I used to get most of my toiletries there but have not shopped with them since.
https://twitter.com/thebodyshop/status/1270773993109434373?s=46&t=_X_0UtZ08gKZ1Fmx8CucZQ

I don't buy from Body Shop after their treatment of JKR. And I used to buy loads of stuff.
If they provide shit customer service, then take your money elsewhere - it's not like no one else sells body lotion!
But first, insist they send our pre paid labels to return faulty products and that they resend new ones or refund you!

Thankyou for sharing this, I will NOT be shopping there again no matter how much I love their body butters

If you want it to arrive quicker than 3 days and they can only get it to you in 3 days, then the only option is for you to go into store to exchange. What else do you expect them to do? Pretty unreasonable for you to think they can do anything else to be quite honest! It doesn't mean their customer service is poor, they're offering to replace it and have given you two options...and it's still not good enough. They can't teleport the replacements to you immediately can they?

My only thought is who on earth shops at the body shop anymore??

@WhatInFreshHell could they not offer next day delivery for the replacement?
What if OP didn't drive? Or couldn't go out and that's why she shopped online?

I thought your comment would be about what a horrible woman-hating company they are.

This. Plus they also run an MLM scheme. Terrible company

This. Theyre Arseholes.

I'd get a refund and get your friend something from somewhere else.

Wow, I didn't know about their treatment of JK Rowling. I'll be avoiding BS (unfortunate initials!) after this.

I believe that quite a lot of companies offer next day delivery @WhatIn, especially when they're in error. I've just had a knee replacement, hence the online shop, but thanks anyway.

Completely erased the word women from their website. Left men though.

I think they have to sort this with distance selling regulations, not expect you to take to take to store.