Hello,
I own a former council house and live next door to one. For the past few months there has been an issue with my neighbours manhole in their garden which deals with the properties waste.
Basically there has been a blockage and it's progressively getting worse. My neighbour has contacted the repair team many times and they keep repeating the same actions over and over where they pass onto the drain team, who then pass it onto the plumber.
Basically a few people have been and said it needs a two man team and a jetty to properly clear it out. However, the council won't do this.
It's got so bad now that the concrete area around the man hole is like a swamp!!!! And the smell omg. It's slowly climbing up the concrete pole to our fence and coming over our boundary.
My neighbour is beside herself as they aren't taking her seriously, she's scared it's gonna come into her house as it's slowly rising. She can't even go into her back garden through back door because of it.
I called the council repair team and got the out of hours for emergency. They were so useless and explained that they would have to get the drain team involved and go through the whole process! Just what the hell!? They said I could raise a complaint which I have done on council website.
I guess I'm asking if I should be getting involved!? My neighbours first language isn't English and I'm just disturbed about the health and safety risk here.
Does anyone have any advice on how I can kick up a fuss and get this addressed? I'm concerned they haven't done anything about it all this time!