Do not buy from Wayfair

[Nogg]

Can I report Wayfair to trading standards or take legal action.
I purchased a dining set with table and six chairs. was supposed to be in stock and delivered two weeks ago. Now they say they can’t deliver and are trying to say it is a mistake on the listing and it’s only the table ( £1600 which was 49% sale ) For a table they themselves are selling for much much less.
they seem to be incompetent, disinterested and verging on scam artists!
I have reported them to PayPal buyer protection.
can you report them to trading standards?
they have all my money and you can’t get customer service to do anything. I would recommend no one buy anything from them!!

Wayfair are a dropshipper. They don’t actually hold stock themselves - they literally act as a third party advertising, processing sale, collecting monies and processing refunds. Their customer care really won’t have a clue about listings (vendors do them themselves) - PayPal claim is probably the quickest way to deal with it.

As I and previous posters have said your best bet is social media

@Nogg I would be very pissed off too

I've never had a problem with them. I know you're frustrated but this is an overreaction.

Have you got a screenshot of the incorrect product page? If not take one if it's not too late.

Yea I have a screen shot ! Not too late they are still selling the same set for delivery next week! Charlatans!

You can Google it usually.
There are a few websites like ceoemail.com and rocketreach where you can get business email addresses or even on LinkedIn sometimes.

I've had to do it with IKEA twice and both times had a very quick resolution. One was an undelivered product and one was a product that collapsed after three uses (but was over a year old).

Fire on all fronts. Socials, email, PayPal.
Loads of business will assume that you'll give up and your negative testimonial will barely be a drop in the ocean to them. Don't roll over and take it if you can back yourself up..

I’ve had a great experience with them. Ordered a shower hose and after a couple of years it broke. Emailed them and they sent out a new one free of charge.

I think you’ll need to take it apart to send it back, I’m not sure how they can return it otherwise. The drivers won’t be able to dismantle for you.

There is no way I can dismantle it it’s very heavy . I’m sure two delivery men could do it but I can not . I’m on my own so no help.

You want this guy. Find him on LinkedIn

Oh here you are again being shitty @Tenuouslink 🙄

As advised demand the email of the ceo or Google them etc and hunt it down - explain the situation

Demand the chairs and compensation for being messed arlund

or they pick up the assembled table and refund and compensate

I'd keep going then. If the description is clear and they have failed to deliver they are in breach of contract as well as the Consumer Rights Act. If they can supply the chairs separately (because there is a separate listing for them and they aren't out of stock) then I don't understand the blocker. Keep insisting.

If something hasn't arrived within 30mins you can just dispute the cost online through your banking app and get it refunded. It's not that hard nowadays to get your money back.

*30 days not mins

I've just had a nightmare returning something to wayfair, gave up in the end and kept it.

Have you tried asking them to refund the table to the price they are selling the table on its own for. Then you could buy the chairs from elsewhere?

Thanks I can but the tables and chairs elsewhere. Others will give a discount for buying the whole set so I won’t just pay for the table .

Also the table and chair set was on sale that’s why I bought it from the them but the table they are charging full price.

it’s stressing me because I have moved house and had a whole house to furnish and I don’t have a lot of spare cash for them to keep hold off £1600 for weeks while they faff about and muck me around.

Just to be fair to Wayfair and update. I did manage to get it sorted and receive my chairs. A manager managed to sort it out so it ended well.

Good news!

Yes feel a bit bad slagged them off so much!

Tbf it sounds like it took way too much effort to resolve with a lot of fighting on your part when they were trying to fob you off! I wouldn't feel bad at all.