About 4 weeks ago I lost my switch card, so I rang and cancelled it and was told I would be sent a new card out. About a week later I got a letter from Abel & Cole saying my payment had been refused, I had forgotten this came off my card, rather than by direct debit. I didn;t do anything with it for about a week, I wasn?t due a delivery and I was expecting my new card any day. When it didn?t arrive after another week I enquired with my branch and the cashiers were very confused, on the screen it said my card was awaiting despatch, they couldn?t understand why.
I immediately emailed A & C to let them know what had happened. I got a reply back saying thanks for letting them know, please update my card as soon as I got it, deliveries would continue. I then phoned the bank to be told the reason my new card hadn;t been sent was that my old one was due to expire soonand as a computer request had already been generated I would just automatically get this card around 14th Feb which would be valid from 1st March.
I told them that was unacceptable and after going off to speak to her supervisor, I was told they would over-ride the system and I would get a new card within 3-5 days. This was last Thursday and immediately I got off the phone to the bank I phoned A & C, explained the whole thing and offered to pay the amount owing by cheque. I was told that wouldn?t be necessary, they would make a note that I was still waiting for my card and my deliveries would continue.
Today my mil took a phone call for me from A & C saying my account is suspended until I update my card details. She told them that I was still awaiting my card and there was nothing I could do (she didn?t know I had offered to pay by cheque.
I am feeling a bit annoyed considering I was told one thing on Thursday and another today, plus I offered to pay what I owe. I?m seriously considering changing company.
And as for Nat West causing all this, grrr!