Parcelforce has had the habit of sometimes putting my parcels into the recycling. I have up until now always been home to retrieve the parcel but have multiple times expressed my concern to what would happen if I was not there.
I was away with DH for the Christmas holidays to spend it with my DM. In that week one day after we left there was 3 parcels that were addressed to me and put in the (you can probably guess it) bin. I was not even aware there was 3 parcels for me until I got back home and saw the note that informed me where they had been put. There was also no tracking number or anything so I did have to spend a large chunk of my time going through each of my online orders and pre-orders to figure out what they were.
How are bins an accpatble place to put parcels???
I rang this morning to complain but was told I should fill in a claim online. I did and got a response that as the recipient I can't put in the claim. So now I not am only livid at parcelforce for destroying my parcels, I feel incredibly embarrassed that I need to message a seller that is not going to be fluent in English and are not to blame for this appalling service if I could please trouble them putting in a complaint.
I already tweeted Parcelforce but am wondering if me as the customer can still complain in a more official way and if anyone on here has any experience.