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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think this (online) shop should refund me

151 replies

mrsfoof · 30/08/2022 16:32

I bought some things online at the end of May. I paid for first class post and got an email to say the order had been sent the next day. I've just realised that it never arrived so contacted the seller (an online shop, not Amazon / eBay) to ask for a refund.
The seller is refusing to refund because it's been 3 months and this was the first time I'd been in touch. Their reason is because it's too late for them to claim from Royal Mail for the lost parcel. That seems unfair - it's not my fault they can't claim anymore and I've not got the stuff I ordered.
Any ideas? Can I take them to court (seems a bit extreme as the order value was only £50 but I can't afford to lose this)? Annoyingly I didn't pay with PayPal.

OP posts:
justagirlstandinginfrontofcake · 30/08/2022 16:33

Seeing as it's taken you three months to even realise... then...

HouseOfWaffles · 30/08/2022 16:36

YABU.

They would have been able to try and track down the items with the carrier if they had known it was missing.

Whatatimetobealivetoday · 30/08/2022 16:36

You’ve just realised?? Is there any tracking data?

Bubblebubblebah · 30/08/2022 16:40

it's not my fault they can't claim anymore

It is....

LionessesRules · 30/08/2022 16:40

Sorry, I think this is on you.
It's not their fault you took so long to do anything about it. I'd check the royalmail lost parcels info, and if it is 3 months toclaim, I think you need to talk the loss.
If royalmail suggest there is longer to claim, send this info to the shop.

YellowDots · 30/08/2022 16:44

Confused It is completely your fault they can't claim any more. Completely.

Octomore · 30/08/2022 16:45

Bubblebubblebah · 30/08/2022 16:40

it's not my fault they can't claim anymore

It is....

Yeah. It definitely is!

Lamentations · 30/08/2022 16:45

I want to know what it was you forgot.

Barneysma2 · 30/08/2022 16:46

Of course it is your fault they cant claim. It has been 3 months. And if you have only just realised you cant have wanted it that much? Just forget about it and move on

Original poster
mrsfoof · 30/08/2022 16:48

I don't want to out myself but the items I ordered relate to my job (but ones I pay for out of my own pocket) and I've had a couple of months off which is how I forgot about it.

OP posts:
CakeCrumbs44 · 30/08/2022 16:48

If you can't afford to lose the money and you didn't even realise the item was missing, you probably don't need to buy a replacement. Three months is a long time, how long do you think they should honour the refund? 3 months, 4, 6?

Ineedsleepandcoffee · 30/08/2022 16:49

YABU I get your frustration but you should have checked sooner

lemmein · 30/08/2022 16:50

Customers like you are the bane of my life 😫

Bananaman123 · 30/08/2022 16:50

But it actually is your fault they can no longer claim as it’s taken 3 months to tell them

bcc89 · 30/08/2022 16:51

How is it not your fault? 😂😂

TheStarsDontShine · 30/08/2022 16:56

Cab seems to suggest 30 days is a reasonable time within which to report a missing item www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/ so yabvu

hellcatspangle · 30/08/2022 16:59

Totally on you I'm afraid.

Sunnyqueen · 30/08/2022 16:59

How did you leave it so long? I have a plt order I've been meaning to send back but because it's been over a month I've missed it. Tough titties my own fault.

spareroomtears · 30/08/2022 16:59

It always make me chuckle when people are like ‘i can’t say too much cos I’ll out myself’ as if telling us what you’ve bought on Amazon 3 months ago is gonna give away your identity 😂

Meraas · 30/08/2022 17:01

I can see it’s galling, but 3 months is quite a while.

Quartz2208 · 30/08/2022 17:02

I think to be fair you might as well just say teacher as it is the job that fits!

Did you pay for it on credit card?

Have you asked for it to be resent rather than a refund

mattressspring · 30/08/2022 17:03

it's not my fault they can't claim anymore

If you have a bit of a think about it you should reach the conclusion that you are the only possible reason they could not have claimed within the time frame.

HaveringWavering · 30/08/2022 17:04

Total rubbish what everyone has said. You ordered and paid for an item and you didn't get it. They are in breach of contract and owe you a refund. Unless their terms and conditions say something like "all non-delivery must be notified within 30 days" then of course you have a right to a refund. It's unfortunate that they can't now claim from Royal Mail but, bluntly, that is their problem not yours.

Would you be happy with a replacement item?

SDTGisAnEvilWolefGenius · 30/08/2022 17:04

Have you checked their Ts & Cs, @mrsfoof? If they sat you have to notify them of missing orders within X time frame, and you are outside that, then that weakens your position, but if there are no specific terms about how long you have to complain/notify them of a missing parcel, it might be worth quoting this back to them.

However, I do think it is not unreasonable of them to think you should have notified them sooner.

Floralnomad · 30/08/2022 17:04

YABU , it’s not the company’s fault that the item has been lost in the post and why should the company be at a monetary loss because you didn’t check within the time frame for claiming . Your loss I’m afraid .