Will my credit card refund me this

[wdgy]

Booked a holiday on my credit card for me and my 2 friends for September but it's went viral on TikTok that the hotel isn't safe and there's robbery's

vm.tiktok.com/ZMNvYfoSh/

Tui only offered back 50% so now put in a claim to my credit card last week they haven't got bk to me is it possible to get my full money back

I doubt it. You can’t claim back because of a social media post by a third party.

No you can only get refunds where the merchant is unable/unwilling to provide the goods or service you purchased. You choosing not to go is your own choice, sorry.

Doubt it
Change of mind is unlikely to be covered

your credit card agreement normally protects you where you haven't received the goods or services you've paid for. I think it would be unlikely that this includes you changing your mind because of bad reviews. I do sympathise though, could you try to change hotels instead?

Tui doesn't have other hotels in that party area in those dates they just replied saying there are safes in each room which I don't feel comfortable using

Did TUI offered the refund based on the tiktok or was it standard cancellation procedure?
I am guessing the latter.

No, card will not refund you on hotel with ok reviews because someone made a tiktok video claiming their friends were burglared. Of course

Standard cancellation procedure

Of course they won't. It is you choosing not to go because of something on tiktok.

Your card wont refund you in this situation and if you don’t want to accept the 50% refund, I suggest you ask TUI to change hotels. This may come at a cost, however I don’t imagine it will be as much as 50% of what you would lose.

Ok thanks