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To ask what I have signed up for?

8 replies

BottomlessPit · 19/07/2022 23:07

Ok I know I’m a total plonker for signing up to something and didn’t know what it is, but I was excited!
I bought a Nespresso Vertuo Plus (no this is not a stealth boast!) which had various things included with it in the deal. I seem to have signed myself up for the ‘Summer 22 Plan’ which was somehow bundled in. I paid £12.50 and it should have been £25 but it’s clear as mud to me what this includes! I now have £25 credit in my account, but am I now stuck paying £25 a month every month? Keen to cancel if I can in the 14 day cooling off period if I can!
Has anyone else signed up and gleaned more than me?! Thanks in advance.
And go easy on me, it’s been hot and I wasn’t concentrating 😂

OP posts:
Iwantachange · 19/07/2022 23:37

Dunno if you can cancel but if u did I am sure u would have to return the machine.

TheKipperAndTheCorpse · 20/07/2022 00:04

From the Nespresso FAQs

Can I cancel my Subscription?
Yes, your plan lasts as long as you continue to make your monthly payments. If you decide Coffee Subscription by Nespresso is not for you then you can terminate it at any time without penalty. Simply contact our Coffee Specialists via Live Chat, on 0800 442 442 (UK) / 1800 812 660 (ROI), or by using the “Cancel” button in “My Account”.
Please note, you will not be entitled to a refund for any monthly fees already paid at the date of termination.

Crazymadchickenlady · 20/07/2022 00:09

I had a similar deal though I got the £25 credit for £1 and month 6 is free too. As far as I understand it you pay £25 a month and get 10% added on top and then you buy capsules with it. Worth it if you want nespresso capsules and not Aldi ones but not otherwise. I thought I’d pay in for the 6 month (but get two of them free) have £150 worth of credit and then just slowly use it up.

Crazymadchickenlady · 20/07/2022 00:10

Oh I also got a free travel mug with my first order

BottomlessPit · 20/07/2022 20:41

Thank you. Yes I got a free barista set thing which I opened, so worried I’d need to send it back if I cancelled! It sounds like a reasonable deal to pay £12.50 and get £25 so provided I’m not stuck in that subscription I think it’s fine. Thank you for getting back to me x

OP posts:
Crazymadchickenlady · 21/07/2022 00:15

You’ll probably have to pay £25 next month though and get credited with £27.50. Depends what your offer was. Mine was for two free months (month one and month 6). I’ve paid £25 this month (month 2) and got credited with £27:50 to spend on capsules.

Crazymadchickenlady · 21/07/2022 00:24

Just looked up the summer promotion. Looks like you pay £12:50 a month and get £25 credited to buy capsules and you can do that each month for 6 months. Sounds like a good deal to me! Just remember to cancel after the 6 months.

BottomlessPit · 21/07/2022 09:30

You’re so kind for checking! Thank you. That’s what I was thinking it meant too when I checked again. Looking forward to nice coffees! Xx

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