Not been paid my UC

[UndertheCedartree]

Has anyone had a missed UC payment? And if so how long until it was sorted?

My UC was due to be paid today but wasn't. I was worried yesterday as there was no pending payment showing and there still isn't. I phoned up today and they said they would pass it to a case manager - but that is what they always say and usually nothing happens. I have no 'commitments' or whatever they are so it can't be that. Luckily I get paid twice a month as I would be even more screwed if it was only monthly. I needed to get groceries today and I have bills coming out tomorrow. I'm worried sick this will not be resolved quickly. I don't have good experience of them sorting things - it usually takes at least many months if not years.

Is your statement showing?

They are normally quite quick at getting payments sorted so hopefully you will hear from them tomorrow. Have you had any changes or circumstances?

If you were meant to get paid today you should have had a statement a few days ago, did you not query it then?

Have you reported a change of circumstances recently?

Your statement you got a few days ago would have explained.

The bit under payments? Yes, it says it should have been paid today.

That&s good to hear. Fingers crossed. No, no change of circumstances.

I don't know what you mean.

No

What do you mean explained what? It says I should have got paid on the 22nd as always. But I haven't been paid.

I had this last week. My statement was due Tuesday to tell me how much I was getting. It had arrived so I called. They told me to call back the Friday the day payment was due if it hadn't come in. I did so and it was passed to a case manager. Thankfully in my case they sorted it and I got the payment about 6pm. Have you had Junes statement to say how much you are getting?

It hadn't arrived*

I get the same amount every time. Would it be showing on my banking app as pending now if it was coming tomorrow? I phoned at 9 this morning. I really hope they aren't just going to mess me around again.

I know you said you receive the same every month but have you received your statement yet?

It completely depends why you haven't been paid, have you received your statement, that appears 7 days before your pay date, if it's not showing your latest AP then there will be a reason why.
A handover will have been passed to your CM and they should respond to it usually quite quickly

If you haven't changed bank details then there is probably something blocking your payment. Also leave a message on your journal incase it does get picked up

Ffs, she has had her statement! Read her replies!

If you have received your June statement then the payment should have been realeased to you. Have you contacted your bank to check if there is a problem their end?