DS sent his laptop to be mended ( new battery required) it was picked up by DPD. The computer repair company was very vague about when it would be returned ' perhaps by the end of next week' type messages.
We are now on holiday and DS had a text message to say DPD have delivered it with a picture of the box in the porch ( no prior emails/texts with the ability to move the date etc received) We asked the next door neighbours to check and they said it had gone. They are very helpful and reliable.
DPD say you can't start a claim without the booking details - but DS didn't book the delivery so doesn't have these. We don't know if it was sent signed for or not. There was certainly no agreement to leave an expensive item on the porch.
I think the repair company are responsible ( unless it was booked to be signed for and DPD didn't do that - which we have no way of knowing) so they need to sort this out
Has anyone else had similar issues/ know what the legal position is?