To think this is the Estate Agent’s job.

[SuspiciousBanana]

Had to NC for this as I’m always a bit paranoid.

Anyway, DF passed away last year leaving DM, myself and DSis who lives abroad. They lived in the same house for 50 years. DM feels she can no longer cope living there by herself so the house is on the market as of last week.

Estste agents have told us today there are 5 viewings booked for Monday. However they’ve also just informed us that they don’t supply anyone to show buyers around. This is apparently entirely up to us! It wasn’t made clear when we signed up either. DM isn’t very mobile and also very distressed about it all so it’s going to be down to me. Fine.

Except it’s not really fine, is it? I don’t know what I’m supposed to do, because I’m NOT an estate agent.

AIBU to think that these people, who are pretty prestigious and well known agents, should be doing that job?

I don’t know if this is normal or if it’s just another fucking ridiculous covid hangover/way of companies saving money.

I would double check the contract with the EA to see what it says regarding who is responsible
for conducting viewings and also look at what their website says about it. When they initially viewed the house before you decided to go with them, was it mentioned then that you (as a family) were expecting them to do the viewings?

When we sold our childhood home following the death of our remaining parent, the EA was very clear that they would do the viewings (this was pre Covid though) and that they didn’t really want us around or involved as it then is purely a business matter and takes any emotion out of it - in fact, we never met the eventual purchaser even though it took 5 months to complete the sale
and they came to do a couple of follow up viewings after we accepted their offer!