To ask how to stop payment ; fake website

[Pottedpalm]

I stupidly ‘purchased’ some shoes from a Russell&Bromley outlet advertised on facebook..
i know, I know… but it all looked genuine and naively I thought facebook would have removed it if it was a scam.
I paid with Paypal and my pp account says ‘completed’ so I can’t stop the payment.
It hasn’t appeared on my banking app yet. Advice please?

Call your bank and ask them to stop the payment.

You can stop the payment if its paypal as there is a delay. Contact Paypal immediately and dispute the charge.

You will get your money back from Paypal. I was scammed this way last year and I got my money back after a couple of weeks

Call your bank and cancel paypal direct debit if you have it set up.

Start a dispute on Paypal saying item not received.

Paypal says you can’t cancel once a payment is completed. There doesn't seem to be a ‘mony back as it is a scam’ option on the help page

paypal gives you insurance for scams. I think you can just complain that you didnt receive the item and they will refund you. Not sure if you can stop payment before it goes through.

I fell into the same trap recently I phoned PayPal, I don't have a PayPal account, and told them of the fraud which had been committed using their system, I got my money back very quickly.

Phone pay pal and your bank

How did payal give you your money back if you don't have a Paypal account?

I saw that ad on Facebook. Was really intrusive. Have you read conversation.which.co.uk/money/scam-watch-fake-shoe-advert-facebook/

You don't need a Paypal account to pay someone via Paypal. You can still get a refund without having an account in the case of fraudulent payments.

File a PayPal dispute. Item not received and state its a scam.

I did this at Christmas. PayPal gave me a date I had to receive the order by. If I didn’t receive it by then, they would start pay back proceedings. The items did arrive by the date they gave but blatantly counterfeit items. I took photos of them showing they weren’t genuine and sent the the website address abs had a refund within a few days. You need to open a dispute with PayPal.

Thanks all

Thanks, I didn't know that, I do have a paypal account but useful for under 18s if that is still the limit for an account

Can't believe that scam page is still going. FB should be doing more. A friend did the exact same as you, R&B shoes must be 4 years ago.
She did get her money back. I'm sure you will too.
Can you report the page?
I know they'll probably set another one up but at least it flags it.

Phone Paypal, they're very helpful