British Gas backbill

[Ryderneedsus]

I sold a house on the 18th of March 2021
We received a refund cheque of £30 in April 2021 for a credit on the electricity account.
On the 14th of March 2022 we were sent a bill for £667 for unpaid electricity.
British Gas are insisting we pay this. We have had no correspondence from them before this. It sounds wrong.

Well I’m glad you got a good outcome OP! I’m not surprised they try and push for more money given the situation, but they were wrong to do so and I’m glad you managed to get that across to them in the end.

@Ryderneedsus

Just an update for future readers. British Gas has agreed that I am liable for 3 weeks of electricity. Apparently that works with the date the bill was issued not received. Be aware that several BG representatives told me outright falsehoods while I tried to resolve this and only backed down when I quoted the back-billing law at them. One told me I was liable to pay 10 years worth but they were being kind by r The key word was used, as in one year since the electricity was used.

Thanks for updating.

My guess is that they work on recovery bonus metrics.

The more ££ they can "recover" the better their performance (and thus bonus metrics).

Thanks for the update @ryderneedsus - glad you got a good outcome.