To think Waitrose loyalty card is losing all its benefit?

[Precipice]

The free coffee disappeared at the beginning of the pandemic (it's "suspended"), in two weeks the newspaper offer is going. There were to my mind the only tangible benefits of having this loyalty card.

They claim there will be "personalised offers". Of course this is vague, but all it sounds like is that the Waitrose card will become like the loyalty cards of many shops where they get the benefit of tracking your purchases and in return for the loss of your privacy, you get nothing or almost nothing in practice, like the current occasional vouchers of "get x off if you spend ". (You can tell perhaps that I am not a loyalty card "fanatic", but I am willing to use some in some circumstances.)

I also got voucher for £4 off £40 on Friday that expired today, if I went shopping on Friday, I'm not going to go again within 2 days and spend another £40. Iirc, the same happened last week, I think the cashier was a bit embarrassed because she said it expires on Sunday, they usually just hand it to you

Anyone received the “just for you” letter today? Free paper if I scan a QR code but the offers, aside from papers, all expire every Wednesday so would need to book a slot and then remember to scan and select offers as not automatically applied. Definitely not a really inconvenient way to entice back high spenders.

I got one on Saturday. It went straight to recycling.

I’m not sure that they have quite got it right yet tbf. My folks steaming that they can’t have a free paper!

Don’t see the point of the loyalty card never did.
Also don’t shop at waitrose anymore Ocado is better

It would seem that they have now introduced a new more personalised voucher scheme. So instead of a choice of paper you get a choice of two out of six vouchers per week! The voucher can be something like 50p of a bottle of milk or £2 off a bottle of wine. You are only allowed to choose 2 vouchers a week and have to scan out at checkout in store or used online which is also very time consuming and a faff. I tried to use mine in store where you have to choose it, then save it and then log in to website at checkout and scan it. When I went to scan it it wouldn’t work so the assistant was called and then there was a huge queue that was cause all for 50p off a tub of butter!! The scheme imo is terrible. Not impressed at all.

@catwhite1

It would seem that they have now introduced a new more personalised voucher scheme. So instead of a choice of paper you get a choice of two out of six vouchers per week! The voucher can be something like 50p of a bottle of milk or £2 off a bottle of wine. You are only allowed to choose 2 vouchers a week and have to scan out at checkout in store or used online which is also very time consuming and a faff. I tried to use mine in store where you have to choose it, then save it and then log in to website at checkout and scan it. When I went to scan it it wouldn’t work so the assistant was called and then there was a huge queue that was cause all for 50p off a tub of butter!! The scheme imo is terrible. Not impressed at all.

I am sure they have made it complicated on purpose.

I've used it online for a click and collect and that was fine.

With Tesco, if you have a Clubcard, your 'offer' items are automatically reduced when they go into your basket (online.) Don't know about in store .

I love their magazine.

I was allowed paper and two vouchers (max saving of 50p/item= £1 total, plus paper but only if slot is after 3pm). All a bit faffy- vouchers didn’t show on app so had to log in on website and then add to basket before returning to app. Super basic