NEXT returns policy?

[AutomaticMoon]

Hello, please can someone help me, I’m confused about Next return policy, is it limited to only 14 days? Nextdirect is 28 days but if I’m understanding the website correctly, it’s only 14 days for next. I

Did you buy online?
You need to inform them of the return within 14 days and then have 14 more days to return it

I have an online next account and sometimes I return things months and months later in store, I mean like 6 months and they accept them without a question asked.

If bought instore there is no automatic right to return unless its faulty. They usually take back on a goodwill basis.

Yeah you have to notify them within 14 days unless the goods are faulty

@dementedpixie

If bought instore there is no automatic right to return unless its faulty. They usually take back on a goodwill basis.

Next will refund anything still in its original condition if it's within 14 days

I've returned stuff MONTHS after I've bought it and never had an issue. All labels intact etc.

14 days for clearance and 28 days for full price but they are very lenient and will no doubt refund you .

By the way it comes up on the till when you bought it and they can refuse over 30 days so just be aware . Months and months is not really acceptable , it is a business !

Online orders you need to let them know within 14 days, then have another 14 to return it.

I have not yet figured out how to 'let them know' so have just been returning within the original 14 days, thankfully there's a branch near us.

@dementedpixie

Did you buy online? You need to inform them of the return within 14 days and then have 14 more days to return it

I buy (and return) loads from next online and have never let them know in advance! Just leave the returns in the returns box in my local store. And they magically know they're mine!

I've never had a problem returning anything to NEXT , even weeks after the 14 day period.

They're doing it on a goodwill basis as legally they dont have to accept returns of items bought instore unless faulty

I returned a top my mum had bought DD for Christmas and was amazed that they were able to track that individual item and identify who had bought it and when (mum had a next a/c).
The assistant explained that every item has an individual bar code so they are able to do this.

Thank you so much, everyone! It’s full price and purchased online on the 5th and it’s a floral trouser for 14 year old girls which is too big on me and I just need the smaller size if they can’t refund. There’s no next shop near me but if they accept easier in store, will try to get to a city near to exchange.