AIBU to think I’ve been scammed out of £100 by ED Place

[Summersnake]

Joined yesterday ,paid £100 ,
It didn’t work .phoned up spoke to someone,she asked if I was home schooling .I said yes
Went to log on today ,nothing working .
So I phone up again .
This time there is a message ,all phone lines are closed to home schoolers ..
I can’t even leave a voice message
I have to email them .
Rediculous…that’s £100 gone then

Request a refund. Did you pay by credit card. They can't charge you for a service that you can't access.

It's a well established company of a decade, with good reviews on trust pilot and a string online presence. You not being able to get it working doesn't mean they scammed you...that's a weird conclusion to draw

I would think it was a scam, unless you registered on a scam website and not the actual one? Have you emailed? Sounds just like technical issues.

I’ve used EdPlace for years. Do you have two logins set up? Parent and child? Have you assigned tasks?

Wouldn't think it was a scam*

Wouldn’t work properly yesterday,so spoke to someone,today ,it won’t let parent or child log in ..sat down to do work and it’s not registered any password..won’t log in
Rediculous I can’t even speak to someone,they have closed the phone lines ..what jack ass sort of company is this .

If they're an established company then I'd be more likely to assume that being unable to access their website and their phone lines would point to them having server issues than a scam

@Summersnake

Wouldn’t work properly yesterday,so spoke to someone,today ,it won’t let parent or child log in ..sat down to do work and it’s not registered any password..won’t log in Rediculous I can’t even speak to someone,they have closed the phone lines ..what jack ass sort of company is this .

The more you post the likelier it seems to be a you problem rather than a them problem.....

I hate it when you can't get through to anyone. Maybe just give it a day or two to sort itself out though.

They can't be as bad as Class Dojo, who tried to charge me for a premium subscription 12 months after my daughter left primary school. I'd never even had a premium subscription, only the free one and in Y6 had done a free trial of the premium, but had cancelled before the end (and hadn't been charged then). I got the feeling they were hoping I wouldn't notice...

It's not them, it's you. Cool the jets and wait for them to be contactable again. Crikey!

Just reset your password. Select the forgotten password option.

And go to your emails to check that you set it up

User error

I would suspect that there is a technical issue so they have closed phone lines while they sort it.

Ed Place is not a scam

I thought this was a post about erectile dysfunction when I read the title

I found them amazing! Great customer service and quick response to queries and help. They are not a scam. Give them a chance rather than coming on slating them.

As others have said, it's more likely to be a technical issue than a scam.

Email them.

You’re the problem here