Vodafone customer service

[Chicchicchicchiclana]

Is awful. Am going to change service provider after 20 ish years with Vodafone. Who is happy with their service provider for being available when you call with a problem or just to talk about options?

Virgin Mobile are fantastic. EE however...

We were exactly the same, after over 20 years with Vodafone we have moved to o2. No issues as yet but I haven’t had too much interaction. I’ll cross EE off for any future changes though, thanks.

Giff Gaff, Tesco, Smarty and Sky top the Which surveys.

I moved to Giff Gaff ages ago - I ditched Vodafone ages before that as they were such utter shite.

I was with Vodafone a few years back and they were awful. Overcharged me (accidents happen, that's ok) but they wouldn't refund me or even let me raise a complaint so I've never gone back. I always found EE was grand, long wait times but it was always OK. I'm with Sky now because I got a cracking deal on my new phone and so far so good.

Thanks so much everyone. It took my 45 minutes on an online chat this morning (3 different people/bots I had to chat to, repeating my name and password every frigging time) only to be told that I can't change price plan unless I'm upgrading and I'm not due an upgrade yet. I'm trying to avoid my son overspending by £100 a month on his plan! I just want to move to a better one for him.

Definitely leaving asap.