I put in a request for a couple of repeat prescriptions yesterday. Our surgery uses Systemone and you select which meds you need from the list, then click on request medication. Then later on, it shows up on the bit where you request it as "status: issued". You can also click on the "outstanding" page to check the status and normally once it's showing as issued on the first page, it will say "script has been sent to pharmacy".
This time however, it shows on the first page that they were issued yesterday, but the other page, the status still stays "script has not yet been signed/printed".
Our surgery is currently mostly self isolating/working from home so I don't want to cause any extra work for them by phoning to ask about it but just curious as to whether they've not completely finished the process or if it's perhaps different if they're working from home 🤔 Just wondered if anyone has any experience of using this system?
It's not urgent, I was giving more time for it to be processed knowing how understaffed they are but just wondered if anyone has any experience of this before I chase it next week.