To think I shouldn't have to pay a return fee?

[WildFlowerBees]

Ordered gravel from gravel master mid June for delivery on July 5th, that date came and no delivery I called them 4 times was on hold each time for 20 or so minutes no answer. I emailed twice and received no reply.

2 days after my non delivery I sent another email asking them to cancel my order as I had not received my delivery.

A week later I had a reply saying I would have to pay a £50 return fee as the gravel had left them on the 2nd and was at their warehouse.

I don't think I should have to pay, if they had it why didn't they deliver it on time? I have had no end of issue trying to get hold of someone.

AIBU to think it's their cockup and a return fee shouldn't be charged?

That’s nuts, no you shouldn’t

I wouldn’t pay that either, that’s outrageously disgusting. But do you still need the gravel or have you found it elsewhere/changed your mind? If it’s between receiving it late, or trying to chase down a refund I think I’d (bitterly) get it late (and then leave a bad, public review afterwards)

They still have my money! But are saying they will refund me less the £50 return fee!

I've left them a review but shortly after there was an influx of good reviews. A shady company for sure. For every bad review suddenly great ones pop up.

How do I get a full refund from them?!

Contact your credit card company

YANBU! Agree with the above, contact your bank you paid with and tell them you never received your goods and try get your money back that way!

Contacted the bank they've told me to fill in a form sent me a link which does nothing. 🙄

Buyer beware if you're looking for Gravel don't buy from the people I bought from. Utter rob dogs.

Did you pay by credit card or debit card?

@rosesarered321

Did you pay by credit card or debit card?

Credit card, I've filled in the form and added the documents needed so now I'll wait. Bastards.

Oh that's good, I think you've got more rights with a credit card. Mine refunded a problem transaction with one phone call. I hope you get your refund.