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eBay help

3 replies

titchy · 16/07/2021 09:25

Shamelessly posting here sorry!

I've sold an item on eBay asking for cash on collection (large piece of furniture) - didn't want someone picking it up then saying they hadn't received it and eBay refunding them.

Buyer has paid via PayPal....I've messaged and told them cash only which they've now agreed. But how do I cancel the PayPal transaction? Or do they have to? It hasn't hit my PayPal yet and I'm not willing obviously to do a transfer to their account outside of eBay.

Help!

OP posts:
ChainJane · 16/07/2021 09:28

From PayPal:

How do I issue a refund?
Refund within 180 days of payment

Here's how to make a full or partial refund within 180 days following the date of the original payment:
Go to Activity.
Click the transaction you want to refund and then click Refund this payment.
For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue.
Review your information to make sure you entered the correct refund amount and click Issue Refund.
The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate.

For bank account payments, the refund is credited to the sender's bank account.
For PayPal balance payments, the refund is credited to the sender's PayPal balance.
For credit card payments, the refund will be credited to the sender's card (it can take up 30 days depending on the card issuer).
For payments made with both a credit card and another payment method, the amount paid by card will be credited to the card and the rest to the PayPal balance of the sender.

ChainJane · 16/07/2021 09:29

Personally I would wait for the buyer to show up with the cash before issuing the refund. Otherwise there's nothing to stop them changing their mind and not turning up.

titchy · 16/07/2021 09:52

Thank you! Done it I think. Not very clear if you're on the app. But as all through eBay don't think I should be scammed.

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