To text air bnb host about standard of cleaning?

[floatingboater]

We are checking out and I’ll get the air bnb email asking for review. Having read previous reviews I can see that she responds very defensively to negative comments - someone said it wasn’t clean and her reply was “the house is always clean!”

It isn’t. There’s mildew all over the tile grout, black spots and mould all around the windows, thick dust on some things, handprints on windows. All the superficial stuff like worksurfaces, sink are clean, but it specifically says it’s deep cleaned between guests.

Is it worth sending a message so she can have a chat to the cleaner or am I wasting my breath? Rather than post negative comments on the review and having her deny it?

Yes - I think that you should message with pictures.

I think you should be specific like you have here. If several reviews say it’s dirty and she denies it, I think people will start to form a picture. You’re not just saying it’s dirty - you have examples which is harder for her to explain away.

I might wait until I get the email saying she’s reviewed me 😀

Take photos that are clearly dated and identifiable. Id contact her first as she may not visit and be relying on cleaner’s say so.

Take photos, send to host. Leave negative review saying I have notified the host and hope that they will address the issue.

I saw an airbnb ad recently where someone left a bad review saying all is lovely except the mattress is uncomfy. The owner replied saying sorry, we knew it needed replacing soon but thought end of season would be ok, thank you for reporting this we have ordered a new mattress for delhvery tomorrow. THAT is how you reply to a negative review and give other customers confidence.