To be so annoyed with shark clean

[Hadenoughofhoovers]

Have just sent them a cross email. Please let me know if any of you have had this issue.

Bought a hoover off them couple of years ago via amazon for over £300. was brill when it arrived, year later started losing suction so phoned customer services - and I really can't fault them - who sent me a brand new one.

HOWEVER, the new one they sent me is an "updated" version. On the dispatch email it says it was £169 - although obviously I didn't pay anything as I was covered by warranty. This is clearly a LOT less than I paid for my first, which is supposedly the same spec but the original version.

The new one is obviously not as good quality. Seems to be cheaper plastic and lighter, and has always just been "ok", whilst the first one was bloody amazing when I first got it.

Now, just FOUR MONTHS after receiving the new hoover, it doesn't suck up one single crumb. As soon as I turn it on it just shrieks like its blocked and doesn't pick up anything and starts burning up. It's not blocked. Ive had it all apart, cleaned the filters, etc etc nothing in there.

I've just emailed shark to say all of this and asked if they could possibly take this one back and send me a different model of the same price range as the first one. Fingers crossed because I have 2 animals children who litter my floors with crumbs daily and I think I might lose the plot soon.

Has anyone else had this issue with shark? Let me know if they sorted it or if im being unreasonable!

Not had that issue in particular but generally found them to be helpful. They sent me a new bottom part of my shark liftaway when a spring gave way.

Yes I have!
I Bought an anti hair wrap model and just after a year it had lost a lot of suction power, the material underneath has all worn away and the roller would just stop rolling and it was blocked up constantly.
It was just out of warranty so nothing could be done annoyingly. 🙄
I have gone back to Dyson and wish I'd never bothered with shark. I agree the plastic seems poorly made as well, I fell for the hype that shark had at the time. Never again!

I found their customer services to bay a bit rubbish to be honest.

I think I’ll see if they will send me a different model. I doubt they will as they have technically sent me like for like - even though the updated hoover is a cheaper version of the original and is shit. I just don’t think it’s fair that I spent £300+ on their product, it broke within a year so they send me something half the price and shit.
If they say no I will just take the same model again and sell it to put towards a Dyson I think.

Miele cat and dog. Just saying.

We got a shark. Within 6 months replaced it with a Miele cat and dog. The shark was clunky and didn’t seem to suck much up at all. Too many lights and attachments etc and no basic suction!

They cost about the same as the original Shark too, so if you get a refund I'd strongly recommend the Miele. I had Dysons previously but the Miele is way better.

The basic cat and dog is fab and was good price at Argos. Straightforward and does the job. No silly gizmos!

We rectnly got a shark. Like yours it keeps blocking up. Have you tried dropping a coin through the hose to double check it is actually blocked. If it is try passing something like a garden hose through to see if you can dislodge the blockage. That didn't work for us so we ended up borrowing a dyson attaching it to end of hose, putting our hand over other end and sucking the damned blockage out... stupid.

We won't be buying another Shark.