To not know what steps to take next

[crinklyfoil]

I ordered something on the Argos app last week, and for some reason it didn’t go through so while the money left my account, the order did not process.

I have not been refunded so I have tried to contact Argos and I can’t. It’s just an automated line.

How can I get my money back? Im frustrated as it wasn’t a small amount! (Not that that would make it any better!)

But you can message on Facebook Messenger, you can contact them on Twitter, you can email..?

Do Argus have a social media presence? Posting on a companies social media can be a good way to get a response.

I don’t really use social media a lot, so this wasn’t my first port of call. This is why I posted here, to ask for suggestions. Please don’t be rude and sarcastic to me.

Thanks luna’ for the same suggestion phrased politely.

@crinklyfoil

I don’t really use social media a lot, so this wasn’t my first port of call. This is why I posted here, to ask for suggestions. Please don’t be rude and sarcastic to me.

Thanks luna’ for the same suggestion phrased politely.

I wasn't rude - I stated known facts about how to effectively contact major brands.

If you've come on here just to hear people tell you what you claim to already know , then I can't help you!

If the order didn't go through the money will more than likely drop back into your account. That can take up to a week.

That’s what I thought heart but it hasn’t and it’s now nearly two weeks.

Their live chat is good

Contact your bank, it sounds like the money was ringfenced but if the order wasn’t placed it shouldn’t have been sent to Argos

Nobody here has been rude or sarcastic to you

@crinklyfoil

That’s what I thought heart but it hasn’t and it’s now nearly two weeks.

Just follow @argoshelpers on Twitter (so they can reply to your direct message) and send your complaint with the order number and date etc.......

Thanks nitgel

@Nitgel

Their live chat is good

It is! Agreed. They often solve things in real time as well if you have order no to hand

I don’t have an order no unfortunately as it wasn’t processed so rather frustratingly the money was taken but I didn’t get a confirmation.

Send them an email or live chat, if no response go straight to your credit card company.

I agree. I had an issue with just ear and ended up claiming the money back from my bank

Just eat . I swear I changed autocorrect twice