I’m having corrective surgery and it’s kind of specialised. I found a clinic that does it and booked a consultation. I felt rushed and at one point we were interrupted to say the next client is here. They agreed they could do it and then sent me the bill the next day for £12,000 (not the price I expected at all).
I actually found out that they were rushed my consultation as they’d booked too many people in that day and the surgeon had a train to catch 
Anyway I was quite dubious at this price and I said I was happy to pay but I needed to know whether I would require a skin graft. The patient coordinator refused to answer based on it being a medical question. I said that’s fine so can I just request the surgery notes made at the time of the consultation.
They said yes and I chased it up numerous times and they kept saying “we’ll send tomorrow”. Then today they turned around and said the surgeon has stated he’s now not able to do my surgery because he cannot achieve my desired results. Despite him barely enquiring about my expectations when I met him.
Aibu to think firstly it’s disgusting they sent me a bill for £12,000 when if what they are saying is true I wouldn’t have had the surgery anyway. Secondly I also believe this was a lie and that no surgery notes were taken so they had no specifics on relation to my question so took the easy way out?