Hi all
I bought two sofas post edited at OP's request by MNHQ in October, set for delivery 19 weeks later.
I paid in full at time of purchase, I don't have a 'credit' account with them, and always pay everything straight away in full on my bank card. They only have one set of bank account details for me so its not like its come off another bank account, and I've used them many times for smaller purchase without any issues.
So the payment did not come off after a few days and I got in touch with live chat on the website, who told me that payment would come off in 19 weeks when the sofas were despatched. So I kept the money ring fenced in my account.
The sofas arrived early in January ahead of schedule.
Payment still didn't come off. I chatted on the site again and they said payment would probably come off when the initial date of despatch I was given came.
It hasn't.
Now we are into March and payment still has not come off, so today I live chatted with them again, and they have told me that payment has cleared from their end on 12th January (day it was delivered) from my account.
It absolutely has not. I'm sitting looking at my bank statement now!
So this morning I have been in touch with my bank, who have confirmed that no money has ever been taken for that amount from this company. They have suggested I ask the company to provide screenshots from their end to prove that they have the payment, and then there is nothing more I can do.
It's almost £1000.
I'm at a loss as to what to do now. I've kept a copy of all the chat transcripts and emails for future reference in case anything ever comes of this, but how long am I expected to chase this for?
I've also contacted the on their Facebook page but have had no response.
What would you do?