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ASOS changing returns policy on the downlow

26 replies

LemonadeFromLemons · 18/02/2021 14:18

Just discovered that ASOS returns policy has changed. No email received to say so and apparently no publicity. It used to be that you could get a credit note up to 45 days but no longer. Is it my fault for not checking the policy when buying? Has anyone else been affected?

OP posts:
Laquila · 18/02/2021 22:02

@Fiona2020 it's my understanding that under current law (its not called Distance-Selling Regs any more but can't remember the new name), buyers have 14 days from receipt of goods to cancel an order and return them for a refund. There are different regs for faulty goods.

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