To ask how to contact Wallis?

[Rainstorms234]

They didn’t send confirmation of an order and it’s been well over a week yet they have taken the money. What do I do?
They aren’t taking phone calls and I can’t see an email. I signed in as a guest customer to do the order.
Thanks

Try their social media accounts

I don’t use Facebook and I can’t find them on Twitter.
Annoying as twitter is usually a good way to make contact with companies etc

Aren't they in administration? Maybe that's why it's taking longer.
Have you checked all email folders?

@WallisFashion - it's at the bottom of their website

Apparently their call centers are closed by try emailing
help.wallis.co.uk/system/templates/selfservice/wallis/#!portal/403700000001045/article/Prod-2075/How-do-I-contact-Customer-Care

Thanks so much. I have emailed 🤞

Hi OP.

I returned something from an online order to Wallis a few weeks ago. I hadn't had an acknowledgement or refund in over 2 weeks and began to panic. I searched high and low for telephone contact details but couldn't find any. I sent 2 or 3 emails to them and they never responded.
Thankfully, in my case, the refund was eventually processed and I received an automated email confirming this.
Hopefully you'll be in the same situation and things are just delayed somewhat.

Thanks, yes hopefully things are just delayed and I’ll get a notification to collect my order.
Not had any response yet to the email but it was just today I sent it.
Thanks again