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Aldi click and collect does not work!

5 replies

pandarific · 19/01/2021 09:18

A pox on ALDI and their shoddily made and not fit for purpose system!

The Aldi website is set up much like any of the other big supermarkets, in that you log in, pick a slot, fill your basket, and check out.
You supposedly have the ability to edit this order - great!

Except. The website does not recognise your password. Nope, it's incorrect. (It's not.) So, you attempt to change your password via sending a reset to your email via one of those 'forgot password' links. Email does not arrive (no, it is not in your spam folder). You try randomly on and off throughout the day - one eventually arrives.

You reset your password. You get in on your phone, then switch to laptop - your new password is incorrect! (It's really 100% definitely not.) You complete order on your phone instead, as at least you can get in there.

You spend the next two days trying - and failing - to get back in to your account. You try on phone and laptop, you send forgotten password links to your email from various devices to see if it makes any difference - it doesn't.

You contact Aldi - no reply.

This now means that you have to click and collect perhaps two thirds of* a shop, and that it's either go without some things until you can get a slot at a competent supplier* or you go into a supermarket, heavily pregnant, with a very infectious variant of COVID around.

Please tell me the shoddy website gremlins are affecting someone else apart from me?!?

OP posts:
ButtWormHole · 19/01/2021 09:28

Just your experience, sorry

40somethingJBJ · 19/01/2021 09:31

You’ve never been able to edit an order once it’s placed. I’ve been using click and collect at aldi, with no issues at all, for a few months now, and it clearly states this in the FAQ’s on the website.

Helenluvsrob · 19/01/2021 09:32

Are you using the right account ?
Slightly confusing that you need a separate log in for clic and collect to the usual aldi site. I had issues until I made a new account using a 2nd email to keep the two completely separate

pandarific · 19/01/2021 09:33

It's now changed @40somethingJBJ you can - supposedly - now edit the orders. Seems to have only been implemented in last week. Perhaps this has broken something?!

Aldi click and collect does not work!
OP posts:
40somethingJBJ · 19/01/2021 10:18

@pandarific ooh that’s new, I’ll have a look :)

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