I’m not sure where to post this I’m happy for it to be moved if there’s somewhere else I’m meant to post?
After my traumatic birth -where I had a cat 1 emcs plus other complications, I had to wait 7 months for a birth reflections appointment which contributed to my ptsd and pnd as I basically had no idea what had happened or why. So during the appointment with midwife I found out I was meant to have seen a consultant at 6 weeks pp where he would of gone over everything, checked my wound etc, this would of somewhat saved me many months of suffering mentally. The midwife said I fell through the cracks and she would write an incident report but I decided to complain to pals. They have emailed back asking if I would like to do a formal complaint or let pals deal with it & I’m wondering if anyone has any advice as to wether I should bother basically ? Some people might not think this is a big deal but it was huge to me to not understand what happened, I also complained about my awful hospital care on the ward . So basically I’m wondering What are the differences between pals and formal complaints and what will the outcomes be ?