To go on twitter and call them thieving bas*ards

[hoxtonbabe]

In a way it serves me bloody right as there was a thread earlier this week about Uber eats and McDonald’s, and I felt the pain of the OP, however i don’t usually have issues with Uber eats with other take aways...until now.

This week I’ve been in and out of hospital with my mother, dropping off DS at school, spending the whole day with her in hospital then leaving in time to collect DS ( his school isn’t round the corner either) so I remembered I had a 50% off from Uber as they have been trying to entice me back for some time and on Wednesday I was so shattered and I had nothing that I could just rustle up so thought l may as well use it.

I placed my order etc and then about 15-20mins after I placed the order the take away cancelled it. This alone got me annoyed as i had just wasted all that time, however I then had to move on to plan b. I checked my bank account and noticed they had actually charged me so I emailed them saying they need to refund me to which the response was,

“as you cancelled as a one time favour we will refund you this time”

I’m thinking you aren’t doing me any blooming favours, you cancelled my order I’m simply expecting a refund, I then reply back can the refund be processed ASAP rather than the 7-10 days you sometimes have to wait if there’s has been a disputed order but there’s nothing to dispute as the restaurant cancelled the order.

I then get a reply from a different agent now saying they aren’t refunding me and he can’t look into the matter any further?!? He then goes on about they cannot offer me further discounts or credit????

I wasn’t asking for discounts, in fact I told them I would no longer be using them, so I am not sure where me wanting discounts came from, I’m simply after the money you took despite the restaurant cancelling the order.

Now I’m going to have to go via my bank etc to get them to sort it which is going to take a few weeks given it’s Christmas and all.

Uber are such blooming crooks and whilst they have been mean with refunds on the odd item here and there I have never known them to flat out steal customers money in this way.

I can't believe you're asking here first! Get on there!

Go for the CEO at Uber Eats: [email protected]

I've gone for Amazons CEO this morning. They sold me a faulty TV, which I then had to replace so was double the money out. TV collected eight days ago. I was assured the £700 would be refunded before Christmas. Tracking still doesn't show as delivered and the live chat bloke just kept repeating '14 days for the refund to appear'.
I emailed the Amazon CEO at 10am and by half twelve had a reply from a CS agent on his behalf confirming the full refund had been issued and should clear shortly (we'll see)

If you exhaust all possibilities with regular customer service, always email the CEO's office. Good luck!

So if they cancell your order you don’t get a refund😳

So any restaurant can just take the money and cancel the order...sounds like a scam

@BillHadersNewWife

I don’t actually have Twitter so will have to create an account... but I know sometimes these things have a better effect than just batting emails back and forth with the agents

Tbh if you don’t already have Twitter then not sure how wide an audience you’ll get

Thanks @ChocChipWookie

The hoops we have to go through sometimes just for the most basic of things.

@ivykaty44 that’s just it, if I cancelled that’s a different matter, then they could charge me and I understand that, but I’m tjis case the restaurant cancelled hence why I’m up in arms and why, like you now feel it is a scam, as I’m assuming the restaurant has the ability to opt for “customer cancelled order” otherwise they would have no recourse if every time a customer called in to cancel an order and the order was cooked or on the way so that way then the restaurant wouldn’t be out of pocket, but then that only works if the restaurant are honest and not choose “customer cancelled” when in reality they cancelled.

@ivykaty44

I may get my son to do it, he’s always tweeting something or another, lol

Go online and call them out on it.

I have a twitter with 10s of thousands of followers, which I now use solely for complaining for myself and friends with great success PM me if you want OP

Lol.. aww bless you @Sparklfairy