Evening All
Posting for traffic and am after some thoughts and suggestions as to what you would do in my position please.
Ordered a furniture item via a website early August this year. It cost £200 and was paid for on debit card.
Estimated delivery at time of ordering was 2-4weeks. All good.
This then changed a while later to 3-5 weeks when I tracked my order online.
This time period expired so I emailed the customer service team and was told my item was in the warehouse awaiting despatch.
Finally got a delivery slot early October which was confirmed via text. Night before it's due to arrive, I get a message apologising for a technical error and that my item wouldn't be arriving as planned.
I emailed again about this, no reply.
To cut a long story short, another delivery was booked but yet the same thing happened the night before and my item never arrived.
I've tried phoning, but get a message saying the office is closed (even though it's during their opening hours). I've emailed again... no reply.
I've left negative feedback on their social media site... silence.
What do I do?! What would you do?
Got to the point now where I just want my money back!
Any help would be appreciated, thanks.