Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Harveys Customer Services - on hold for 1 1/2 hpurs

26 replies

Flossyfloof · 17/09/2019 16:53

Am still on hold. I’ve started so I feel I need to finish...
I tried live chat but they refused to de with me as it’s about an existing order. Aibu to think this is pathetic and really not customer service at all? And Harvey’s - I’m still on hold!

OP posts:
Stabbitha · 17/09/2019 16:54

Copy your post and tweet it to them

Original poster
Flossyfloof · 17/09/2019 16:55

Oops I was lying it’s currently 1 hour 28 mins. I know it’s ridiculous and I have emailed too but once I’d been on hold for 15-20 mins I really thought it would be quicker.

OP posts:
Original poster
Flossyfloof · 17/09/2019 16:56

I did mention the need for Twitter on the live chat site. Couldn’t be less interested. I asked her to escalate my complaint - nothing. I may have to create a Twitter account.

OP posts:
Original poster
Flossyfloof · 17/09/2019 16:57

This is why I was phoning - 5 days!!

Harveys Customer Services - on hold for 1 1/2 hpurs
OP posts:
Original poster
Flossyfloof · 17/09/2019 17:03

Still waiting...am having to charge my phone, it’s been so long.

Harveys Customer Services - on hold for 1 1/2 hpurs
OP posts:
Original poster
Flossyfloof · 17/09/2019 17:11

Still here...

Harveys Customer Services - on hold for 1 1/2 hpurs
OP posts:
youreajetalltheway · 17/09/2019 17:13

They're not going to answer OP.......

Original poster
Flossyfloof · 17/09/2019 17:15

Yes they are! Yes they are! I am important to them, so there!!

OP posts:
Original poster
Flossyfloof · 17/09/2019 17:16

One hour 50 mins...I am no 1 i the queue. For tenacity or stupidity I’m not sure...

OP posts:
TheQueef · 17/09/2019 17:17

Have they hung up on you yet?

Cakeorchocolate · 17/09/2019 17:19

I would create a Twitter account for that too.

Original poster
Flossyfloof · 17/09/2019 17:21

I can’t do anything- am so hoping they don’t cut me off at 5.30!!

OP posts:
PrettyFlyF0rAWiFi · 17/09/2019 17:22

Standing with you in solidarity for all the times I've had this happen with various shit companies

Original poster
Flossyfloof · 17/09/2019 17:22

No they won’t hang up because I am important to them! I know this because they have told me 16 times.
I’m having my lashes done at 5.30 so they’d better be quick! Oh...🤪

OP posts:
GPatz · 17/09/2019 17:23

Wow. That's an unbelievably awful customer service pick up time! Good to know

GPatz · 17/09/2019 17:26

Is it the furniture company?

Original poster
Flossyfloof · 17/09/2019 17:26

Gotta be a record! 2 hours of my life I’ll never get back

Harveys Customer Services - on hold for 1 1/2 hpurs
OP posts:
Original poster
Flossyfloof · 17/09/2019 17:27

Yes Harvey’s furniture. I bought 2 settees and a chair for a couple of thousand. One settee and the chair are faulty. I’ve bern waiting since June for replacements. Makes 2 hours seem petty, really.

OP posts:
Original poster
Flossyfloof · 17/09/2019 17:34

Over 2 hours and 5 minutes. Am on phone now to a lovely lady - I can’t be cross with her but it’s been a complete waste of my afternoon 😢

OP posts:
Likethebattle · 17/09/2019 17:38

I wouldn’t touch them after the trouble friend had when she ordered a sofa....24 weeks and still fobbed off over delivery managed to cancel and re-order! The excuses were laughable.

athenagoddessofwar · 17/09/2019 17:40

I emailed the head guy. Cannae mind his name, but Google him. He kicked the shop's arse and they phoned to grovel and apologise the next day.

MrsMozartMkII · 17/09/2019 17:41

Is that a record?

Contact the Guinness Book of Records! You might be in for the win.

Hope they get it all sorted soonest for you.

Rainbowknickers · 17/09/2019 17:49

This reminds me of phoebe from friends when she was ringing about a new phone when hers broke!

Original poster
Flossyfloof · 17/09/2019 19:13

Thanks for your supportive responses.
Here we go - the replacement furniture for the faulty items hasn’t been ordered! Again!! I’ve asked for a call from a manager, which will no doubt come when in bloody yoga or something.

OP posts:
Stabbitha · 18/09/2019 13:00

My brother had a terrible time with Harvey's and a faulty bed. He never got a replacement or his money back in the end.

Swipe left for the next trending thread