Bit of a long story so I'll try shorten it..
A hairdresser messed up my hair, resulting in a really short bob-cut that has knocked my confidence. I know it's 'only hair' but I struggle to like my image as it is. Called a different local salon with amazing reviews at the end of last month to book in for hair extensions, ready for my birthday celebrations this coming weekend. They said they only had one appointment available for the entire month, 1PM today, so I claimed it.
I went to the salon last week for a colour match, paid a deposit of £50 and was quoted £360 overall. I've saved up some money week by week for this, so was happy with that because of their incredible reviews.
Now, bearing in mind that I had to book the day off work for this appointment, I woke up this morning to a message that they have to cancel because the hairdresser's son has been sick. That's fine, I understand that kids come first. They offered to fit me in on Saturday, which I can't do as we're already away for my birthday.
I know another hairdresser who said that if I can buy the extensions from the salon, she will fit them for me today. So, I messaged the woman and asked if I could do as such, and was ignored. So, I called the salon and they said I'd have to ask the woman who cancelled on me. I messaged her again and she reluctantly said yes, but the hair hasn't been delivered yet.. I've never heard of any hairdressers having hair delivered on the exact day of fitting, but apparently that's how they work there. Fine.
Was told that hair would be delivered by 1PM, so went to the salon and the girls there had no idea what I was on about. They called the woman who cancelled on me, then came out and told me it'll be delivered around 3.30PM. I said that's not what I was told, and she blamed it on the bank holiday and tried guilt-tripping me about how the woman's son is sick and she's doing all she can to still help me (as if I was the cause of the problem..).
Then, five minutes later she told me it'll probably be around 5.30PM. I said I've booked to have them fitted this afternoon by someone else, so didn't know what else I could do. Cancelled appointment with other hairdresser.
I asked if I could just have my deposit back, because this has stressed me out to a point that I just felt sick. Something was telling me that they just haven't ordered them and were fobbing me off. The woman at the salon had attitude and said 'she's offered to come in to do them for you tonight and you've said no. She's done all she can to help you..'- at no point was an appointment tonight offered. She said the woman is now driving to Birmingham to pick up my extensions, to which I said with no disrespect, that's a bit stupid. If she can't come into work, how can she drive 6 hours to and from Birmingham to pick the hair up? I asked if it's even been ordered, and she looked at me as though I'd just offended her great ancestors.
She said if I wanted my deposit back, I'd have to wait for it to go in the bank- but I paid in cash. She then gave me money from the till and said 'I guess * will pay me back when she's in next'.
So, AIBU to leave a bad review, as I didn't actually get my hair done? My one day off work is now ruined, there's no time for another salon to do my hair, confidence is as low as ever for my birthdsh and my mood is ruined after being made out to be a problem, when in fact I had a viable solution at first.