Buying a new sofa, and chose the ikea Ektorp 3 seater and a matching armchair. They then told me (via the order page) that the sofa was home delivery, but if I wanted the chair I would have to collect in store. I have a small car and there is no way the chair would fit in it, even in flat pack form. I also have had a terrible time there (when I had a bigger vehicle) in that no one would help me manoeuvre (despite promises to the contrary) 2 Billy bookcases into the car, and I ended up hurting my back.
Surely if they are delivering a sofa they could also deliver the matching chair? The upshot is that I have bought elsewhere. I know this is how ikea keep their costs down, but you'd think they would give you the option of having matching items delivered together, I wouldn't have minded even if they'd wanted to make an extra delivery charge. Aibu?