Another cleaner related thread...
Background so as not to drip feed. Had this cleaner for a year, she is very reliable and competitively (but fairly) priced.
Had some issues as her cleaning is average to poor depending on whether I’m there or not. I try to be a good person to clean for - make regular cups of tea if I’m in, make sure everything is tidied away before etc so she only has to clean, during half terms I give her alterations etc to do from home of an evening as she has a young son and childcare is difficult in hols but that way she doesn’t lose out financially.
Issues are:
She brought her son without pre agreeing it with me, he then took a piece of tech with him, I hadn’t realised it had gone missing but she brought it round the next day laughing about it. I get that he’s a kid (10) but why should I have to worry about things being stolen when I’m employing a cleaner to make my life easier?
I pay her for 2 hours cleaning, I recently got a camera installed on the door. I don’t think she is aware but it’s not a secret as the unit is in the house and she would see it if she ever dusted the window sill (it’s mainly to track deliveries whilst I’m out but it notifies my phone when someone comes or goes as it points to the drive).
I have been out the past 3 weeks. The first week she did 1 hour 15 mins, I didn’t question it as I presumed it was a 1 off and she’d automatically make it up the following week.
The second week I was out she did 1 hour 5 mins, I questioned her and she said she did everything really quickly as she had another job to go on to but she’d make it up next time. Then last week she did an hour and five again. I messaged her at the weekend with a list of jobs to do if she finishes with half an hour or more to spare to make it up to the two hours. She replied that’s fine and she did two hours last week and would keep to two hours going forward. I know it’s a lie as the camera recorded her coming and going after just over an hour.
I genuinely wouldn’t mind if things were cleaned quickly and to a high standard but they’re not. So much basic stuff is missed.
Another issue (god this is so long sorry!) is I bulk buy large quantities of cleaning products as it’s cheaper to do so. I’ve found out she’s been refilling her bottles with my products each week. The price agreed is meant to include all her own cleaning materials. Not only is she using my products for my house (I could tolerate that) but it seems I’m also supplying her other clients cleaning products too as she refills a whole bottle each week.
Aibu to be pissed off with her? I feel she’s taking me for a total mug. We get on so nicely face to face but she clearly thinks I’m an idiot. We are not well off and I have a cleaner because I’m disabled so it is a massive luxury meant to make life easier. 