To think internet providers should be held to account

[snowdrop6]

Currently locked in to a years contract with plusnet.its a nightmare,constantly cutting out ,taking ages to restart.
Approximately 4 /5 times a day we loose internet connection for 10 mins...bloody frustrating when your in the middle of stuff.
Once your locked in to a contract they can give crap service and your stuck with it.
What’s better ,?.due for renewal soon ,thank goodness

When it comes back on, follow the complaints procedure

www.ombudsman-services.org/sectors/communications

Im with Sky and although they didn’t muck about with it during my contract I lost all service and all the troubleshooting things ended in saying call them. I did and was told I could pay for an egineer to come out... for over £100 oooor I could sign up for another 18 month contract and get one for free
My friend has issues with hers a lot and we are convinced it’s them messing with it as your locked in, her OH called us paranoid!
So no real suggestions... other than when I am in my contract with sky it's never let me down but I’m still skeptical about it suddenly breaking when it finished...!