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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To be inwardly raging with my husband?

47 replies

Lifeonmars77 · 06/04/2019 07:38

3 months ago we went shopping for new sofas as ours were knackered. It was hard work as we had both kids with us but eventually found some we liked and agreed on the colour, using the samples. A lovely chocolate brown with brown leather trim. I took the kids out to the car for snacks and drinks while DH stayed inside to place the order.

Fast forward to delivery day (yesterday) and the sofas that were delivered are charcoal grey with a black trim! It turns out, the sales person has either misheard (although they had the samples there so doubt it was this) or was so busy chatting, has clicked the wrong box on the system.

We dug out the paperwork that my DH signed on the day... and it says charcoal!!!!

After speaking to someone on the phone, we are going down there today (35 miles away) to see if they will do anything, but I'm not holding out much hope as we signed for it. I hate black and grey, it doesn't go with the decor at all - we've also just had the room decorated, bought rugs and other soft furnishings etc on the basis that we were getting brown sofas!!

DH is so upset that he didn't check before signing, I'm trying not to be too hard on him but FFS!!!

OP posts:

talkingjapeneseireallythinkso · 06/04/2019 07:41

was it wrapped in clear plastic ? it would have been obvious it wasn't brown, may be dh didn't like to query the colour with the delivery guy.
he could have refused to take the delivery if it was wrong.

AuntMarch · 06/04/2019 07:46

Ohhhh I would be raging too! (Except I like the sound of the grey.... Realise that is not the point though)

I was waiting for you to say he had done it because it would be cheaper or something and just didn't tell you, but it sounds like a mistake and I do feel a bit sorry for him as he must feel terrible. But it wouldn't stop me being really pissed off too!

daphine2004 · 06/04/2019 07:46

Fingers crossed for you, but I don’t think I’d be holding it much luck either. This will be one of those things he won’t ever forget and will hopefully laugh about in years to come!

If they can’t don anything:

Sell it (probably at a loss), but maybe not. Grey is really in at the moment!
Throws
Return all the brown stuff and get grey, may need to redecorate again..,

PumpkinPie2016 · 06/04/2019 07:51

Oh no - that sounds stressful! It's not like it's a small item is it?!

If they can't do anything then I second the idea of either selling them or using throws in the correct colour.

Original poster

Lifeonmars77 · 06/04/2019 07:57

As soon as they got them in the house we realised it was wrong, but our sofas had just been taken to the tip! The delivery guys and the woman on the phone insisted on leaving the grey ones with us so we had something to sit on until it was sorted.

We aren't massively well off and had saved for ages for the sofas and the decorating so nothing left in the pot to fork out anymore.

I know grey is very 'in' at the moment but I fucking hate it, it's everywhere.

OP posts:

OrdinaryGirl · 06/04/2019 07:58

Oh I would be miffed too, but also, if I thought to myself 'Can I really honestly say that I have never made a stupid mistake in my life?', the answer would be a resounding NO and I would find it difficult to give my DH a hard time about it.

You can have a massive go at him, but it might come back to bite you in the arse next time you stuff up. And (cheesily) it's a great opportunity to build up your relationship by being gracious about it while the two of you work out how to fix the mistake.

Good luck getting your lovely new sofa! (In the right colour)

BlueMerchant · 06/04/2019 08:06

I hope you're lucky. Surely somebody can override policy.
I'd be tempted to 'find' a huge hole in the seam of one sofa and ask for them to return all that was delivered querying faulty stock? Then ask for refund or replacement in brown.

Mummyshark2018 · 06/04/2019 08:45

Was the sofa made to order or do they have loads of them in stock? If it was made to order you might have difficulty returning it.

Runmybathforme · 06/04/2019 08:54

Your DH must feel so shitty, feel sorry for him, but I’d be fuming too. I bought a very expensive sofa from Sofology. They delivered the wrong size. Salesman wasn’t paying attention when he put the order in. They wanted £260 to swap it for the correct one. After me threatening them with legal action, they changed it for free. I know this isn’t the same situation as yours, but maybe they’ll help you out ? Even if they do charge you.

Northernparent68 · 06/04/2019 09:07

Is it really your husbands fault ? The only way he could have prevented this if he’d read the paperwork. Be honest would you have read it ?

Original poster

Lifeonmars77 · 06/04/2019 09:14

No of course it's not directly his fault, it's the sales person's fault. But yes, I would have at least read the main front sheet (admittedly probably not all the small stuff) where it states CHARCOAL in big capital letters. I'm certainly not perfect and human beings make mistakes, hence trying not to be hard on him. Im just really upset... we work hard and have waited ages for our living room to be redecorated and furnished.

Appreciate yes, it is first world problems and there are people out there experiencing much worse but we are talking a couple of thousand pounds here and I'm not sorry for being a bit gutted.

OP posts:

MustBeAWeasly · 06/04/2019 09:21

I'd be pissed but it's a mistake and just one of those things. You'll laugh in a few years. We're stuck with a giant sofa that doesn't fit becuse of my DH
I wanted one, he wanted another which I said was too big. He measured and insisted it wasn't so I relented and we got the one he wanted. It arrived and took over half the door, its a corner. So now we have one wall totally filled with sofa and the other half filled. We had to rearrange our whole living room and it doesn't look right. Couldn't return it and paying it off over 4 years!!
Not the end of the world though 🤷‍♀️

GreatDuckCookery · 06/04/2019 09:23

Oh no how disappointing OP. DH must feel like crap! Hope you can sort it.

UnderMajorDomoMinor · 06/04/2019 09:25

I would also be inwardly raging and trying my level best to stay civil outwardly.

Good luck!

Awrite · 06/04/2019 09:28

Yes, I get it op. It's absent mindedness. I sympathise. I have learned to be zen about it but this is a major fuck up so it's hard.

Giraffe211 · 06/04/2019 09:28

Don’t panic! A friend of mine ordered a new 3 piece, used it for a week and decided she didn’t like it. They took it back and let her choose a replacement - and she did it again! I think they (she lived with her DM) went through 3 before settling on the 4th. Honestly, I was gobsmacked! They weren’t being cf they were just a pair of fussy old bats (said fondly!). The shop will take them back, you’ll just have to wait ages for the replacements. I know you are furious with DH, and that you know he made an honest mistake - if it had been you you’d be just as furious with yourself. You’ll calm down once it’s sorted.

GarthFunkel · 06/04/2019 09:46

Did he think charcoal was the name for that shade of brown?

AlexaAmbidextra · 06/04/2019 10:14

he could have refused to take the delivery if it was wrong.

But the whole point is, it wasn’t wrong. They delivered the colour that DH signed for in the store.

AlexaAmbidextra · 06/04/2019 10:18

I'd be tempted to 'find' a huge hole in the seam of one sofa and ask for them to return all that was delivered querying faulty stock? Then ask for refund or replacement in brown.

What a shitty, dishonest thing to do. ☹️

Tomtontom · 06/04/2019 10:20

It's annoying, but you've had the paperwork for three months, did you not read it through either? I'd be annoyed at myself as much as my partner.

Hope the shop can sort something for you. If not, the colour will grow on you. You'll laugh about it in a few months, sat on your lovely comfy sofa.

BlueMerchant · 06/04/2019 11:25

What a shitty situation to be stuck with a charcoal sofa when you've your heart set on chocolate brown Alexa.

Hippywannabe · 06/04/2019 11:37

I feel your pain. I bought my very first ever new suite with some PPI money. The previous was a dark brown leather corner suite. After trailing around for hours and realusing I still couldn't afford what I really wanted without using credit, we ordered a nice 3 seater and 2 seater with leather trim, might be the same as yours . For some unknown reason, I ordered charcoal grey with black trim.
I actually cried when I got home after it was delivered. Our carpet is brown and the other furniture is pine. Can't afford to replace them and the suite doesn't look right.
Currently saving for new grey carpet.

Stormy76 · 06/04/2019 12:01

My DH was responsible for measuring up all the windows on 2 floors of a 3 story house (all we could afford to do at the time, only top floor didn’t have blinds) for made to measure blinds. They turned up and not one pair fitted he had measured all of the blinds wrong and the company wouldn’t take them back. I still have £400 worth of bloody blinds that don’t fit a single window.....8 years on! I had to speak another £400 to get the right blinds, I was so angry because for £800 I could have got a company round to do the whole bloody house ..... I might have had to pay a bit more than £800 but if they made a mistake at least I wouldn’t be stuck with stupid sized blinds.

Nanny0gg · 06/04/2019 12:04

I wouldn't be finding it funny and I'd be outwardly raging, not inwardly.

It would be costing me more money to change the decor.

AlexaAmbidextra · 06/04/2019 14:17

*What a shitty situation to be stuck with a charcoal sofa when you've your heart set on chocolate brown Alexa.

Yes BlueMerchant. It is shitty. But that doesn’t make your dishonesty any less shitty.

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