This is by way of a general rant! It seems to me like everything is so inefficient!
Examples:
I applied for reduced hours on return to work after mat leave in September. September! This was finally confirmed in November. And I still haven't received anything in writing with my new salary on it. I go back in a month! This is also preventing me doing other things including applying for a mortgage. Before you ask, I work for a very very large organisation with a large HR function, not a small one.
Another one: my son is due to start nursery in a month. I paid a deposit in October, had a confirmation of the place and not a dicky bird since.
Is it me just expecting too much?!!! 